Recent Why SERVPRO Posts

What SERVPRO of Lake Forest South/ Laguna Woods can do for you

7/28/2021 (Permalink)

What can we do for you? Since 1967, SERVPRO has provided America with disaster recovery and clean up services to keep our communities safe. We pride ourselves in our work, making it “Faster to any disaster!” If you are ever at a loss of what to do after any type of property damage, call us! We know what to do. Here is a rundown on the services we provide here at SERVPRO of Lake Forest South/Laguna Woods.

Water Damage Mitigation

This is our specialty here at SERVPRO. Water damage is one of the most common loss situations brought to our attention. Pipe burst, dishwasher leak, toilet flood, you name it. The possibilities for water to intrude the home and cause damage are innumerable. Confronted with water damage? Call us, we know how to handle it.

Fire Damage Restoration

Fire damage grows more prevalent during the summer months in Southern California when temperatures are scorching. This type of damage is pervasive and layered. Oftentimes a fire comes with a side of water damage due to fire fighting efforts. In addition, the fire may be put out but the smell of smoke and soot will linger for days after. We have ample experience in this type of restoration to legitimately make it “Like it never even happened.”

Mold Remediation

Water damage is usually a precursor to mold, but the cause of loss goes unnoticed. Moisture is exposed to a certain area and over time we see unwanted microbial growth. With these jobs our technicians use PPE, Personal Protection Equipment, as suggested by the Institute of Inspection Cleaning and Restoration Certification. Since water damage and mold go hand in hand, we have much experience mitigating the effects of this damage.

Cleaning Services

We also specialize in all types of property cleaning. This includes biohazard and crime scene cleanup, COVID-19 sanitization, HVAC & air duct cleaning, and other cleaning that extends to every feature of both commercial and residential properties. We have the tools to clean up and mitigate just about any occurrence that causes damage to property.

This is just an overview of what we can do for you at SERVPRO. Explore our website for more information on each service we provide to make it “Like it never even happened.” Questions? Call us at (949)429-3188. 

Why SERVPRO is Your Best Option for Damage Restoration Services

7/15/2021 (Permalink)

Servpro technicians back to back in front of green servpro truck Let us make it "Like it never even happened." Call today for an inspection.

Many people stumble upon our website every day and see that we provide construction and restoration services for damaged homes. If you are one of these people, you might be thinking, “so what?” Why would I decide to choose this company over the sundry damage restoration services at my disposal in the Southern California area? Here is what sets us apart from other restoration companies in the business. 

The phones at SERVPRO of Lake Forest South/ Laguna Woods are on call 24/7. No matter the time of day, in the case of a home damage emergency we will respond quickly and execute a plan for repairs to get under way ASAP, “FAster to any disaster!” Even if it is not an immediate disaster, but an unexpected discovery of severe mold growth in the basement, we will gladly send a technician out to assess the problem and quickly shut off the source to prevent further damage. This is just one example of how SERVPRO can be a convenient source for help in an unprecedented situation.

SERVPRO’s services extend to both residential and commercial properties. We have the manpower and equipment for commercial buildings that need extra TLC and a good scrub down to get them back and running for employee and customer services in no time. 

Furthermore, the beauty of SERVPRO’s franchise system is that the owner is directly involved in all proceedings of work done to your property. Any question you have will be answered not by a machine, but by a person who is directly connected to the corporate office in addition to overseeing all of the work performed by our skilled technicians. 

SERVPRO franchises are run by caring, hard working people; SERVPRO of Lake Forest South/ Laguna Woods is no exception.  We understand navigating through a disaster is stressful, so we’ll make sure to guide you through the process and guarantee the best possible outcome with safety as a top priority. Call us for your restoration needs, we will make it “Like it never even happened.”

Confused About the Water Damage Restoration Process? Read This...

6/9/2021 (Permalink)

SERVPRO alarm clock reading "24:07" SERVPRO's emergency service line is here for the community to ensure that natural disaster damage is "Like it never even happened."

HAVE AN EMERGENCY? CALL US 24/7 AT (949) 429-3188

Each SERVPRO uses a general step by step procedure when dealing with a water damage situation. This ensures that each emergency situation is dealt with safely. SERVPRO  of Lake Forest South/Laguna Woods understands that each water damage emergency can vary, therefore some cases might be handled differently.

The following list details how the water damage restoration process works:

  1. 24 Hour Emergency Contact- when dealing with water damage, timing is crucial. The cleanup and restoration starts by calling SERVPRO's 24 hour emergency line, where a representative will determine the severity of the water damage before dispatching a nearby SERVPRO professional. 
  2. Inspection and Water Damage Assessment- in order to develop an appropriate plan of action, a SERVPRO professional must assess the scope of the damage. They must determine where the source of the water is coming from, check for contaminated water, and look for any safety concerns and share them with the property owner. The professional must also identify the classification and category of the water to restore the property to industry safety standards. Furniture or belongings at risk of being damaged are also moved out of the way.
  3. Water Removal and Extraction- SERVPRO's highly trained technicians will begin the water removal process almost immediately. Depending on the amount of water, industrial wet/dry vacuums may be used as well as submersible pumps. The technicians must also determine if the carpet and carpet pad need removal. 
  4. Drying and Dehumidification- after the water removal step, the floors and walls may very well still contain excess water. This water can cause the building materials to warp, swell, or deteriorate, and can possibly cause mold damage. Using specialized equipment, SERVPRO's technicians will use industrial air movers and dehumidifiers to remove moisture from the building materials. Moisture checks will be performed to monitor the drying progress. 
  5. Cleaning and Repair- SERVPRO professionals specialize in restoring contents damaged by water through various cleaning methods. Odor removal may also be performed since waterlogged objects tend to have an unpleasant odor. Depending on the scenario, antimicrobial and sanitizing treatments may be performed on the property. Damaged materials may also be disposed of at the property owner/insurance's discretion. 
  6. Restoration- restoration may involve minor repairs such as replacing drywall or carpet, or even consist of larger construction repairs. Damage caused by water or storm may cause technicians to put up special temporary protective measures in order to prevent additional damage. The overall goal is to restore the home to its pre-water damage condition. 

Many SERVPROs can assist the property owner by providing some or all of the restoration services, simplifying the procedure for them. Our SERVPRO of Lake Forest South/Laguna Woods has the qualifications to not just restore your home, but also reconstruct it. Give us a call to learn more about what we can do for your property.

Conquering the Restoration Business as a Woman in a Male-dominated Field

6/4/2021 (Permalink)

As a woman, have you ever come across someone who questioned you about the type of work you do, especially when it is in an industry that is dominated by men? The world is changing and today, you will find women in all work areas, whether we are talking about desk jobs or hard labor.

Bring Your Story to Life

Violand Management Associates launched a campaign in 2018 that was aimed at recognizing and awarding “Women in the Restoration Business”. These women enter a male-dominated industry through their husbands or hard work and then fall in love. Colleagues and fellow industry peers are the ones who nominate these women for the award and every year and above 40 women are appreciated for the hard work they put in.

Stereotypes Don’t Matter

The key to surviving in a male-dominated society is to not get caught up in the stereotypes. Yes, men are considered physically stronger, but they lack in various other areas where women excel. Don’t give into skeptical looks and throw in the towel. Many people don’t see women as the gender tackling mold remediation or water damage, and they might be taken by surprise when you show up at their door to do a home remodeling task. However by earning their respect with your performance, you will be able to become a strong leader.

Don’t Shy Away from Seeking Help

Every person, at one point or another in their life, needs help. Being real and accepting help when required is not a sign of weakness. In fact, it shows your logical thinking and makes people believe that you are not overconfident when it comes to your job.

Invest in Employees

Women know how to multi-task. When needed, they think objectively and, as the situation calls for, they can be subjective too. This trait allows them to run a business, as well as think about the welfare of their employees. Think of this way: for employee retention, the more you invest on them, the more success you will achieve in your business.

From time to time, Violand holds programs that instruct women on how to tell their stories and bring them to life. An advisory panel educates them on the restoration business and guides them how to focus, lead, and execute. To know more about how to register for their next program, visit Violand.

What To Look For in a Damage Restoration Business

5/28/2021 (Permalink)

Whether it be your home or business, man made structures will always be prone to wear, tear, and natural disasters. Unfortunately, there is no perfect formula to prevent these things, but that is why businesses like us are around, to make it “Like it never even happened.”

When confronting damage to your property, one may ask “What should I look for in a damage restoration company?” It is a hard question to answer, especially for one who isn't involved in the damage restoration business. Here are some things to keep note of when deciding which business to use for your property’s restoration needs.

Certifications

One thing that will instill confidence in your decision to move forward with a restoration company are the certifications and accreditations they have. Depending on the job, the company needs appropriate certifications to be qualified for it. Trusted restoration companies are usually IICRC certified, along with additional certifications like WRT (Water Damage Restoration Technician), AMRT (Applied Microbial Remediation Technician), and ASD (Applied Structural Drying Technician). They usually can be found on the business website. For example, SERVPRO of Lake Forest/Laguna Woods certifications are located on the company profile page. 

Proximity

Say you find the best restoration business with skyrocketing reviews. Everything looks promising, and when you called their customer service was great. But, one thing is wrong: they’re located 2 hours away! It is imperative that the business you choose is an accessible distance from your property, especially when working with mold jobs (mold grows over time). It is in everyone’s best interest to complete the job as fast as possible, so a restoration business far away, though promising, is not practical for this kind of work. 

Experience

Depending on the type of job, the company’s experience should be factored in the decision. For a bigger job requiring many workers and more complex restorations, it’d be in your favor to hire a company with more years of experience under their belt. But for a simple mold remediation job requiring only a small demo and wall replacement, the job will be done just fine from a local company looking to gain experience and expand their profile. 

Customer Satisfaction

With the age of technology, every business has some platform where customers can rate their experiences with them. Reading reviews is always a good idea when looking to buy or hire. Through reviews, you can also better understand the company’s morals and values. This is surprisingly important when choosing a business to hire for anything. No one wants to put their money and support into a company that does not align with their personal values. SERVPRO of  Lake Forest/Laguna Woods reviews can be found on yelp, google, and our website’s testimonial page. 

These are just a few key components to take note of when searching for the proper damage restoration business. If in doubt, feel free to call us, as our representatives here at SERVPRO would be happy to give you an unbiased opinion of the best restoration company for you considering your situation.